At Sri Ayurveda Vaidhya Mithra, we are committed to providing the best shopping experience and delivering high-quality Ayurvedic products to our customers.
In case you receive a damaged, defective, incorrect, or poor-quality product, we are happy to assist you with a replacement or refund process.
If you face any issue with your order, please contact us within 48 hours of delivery through our official contact page or support email with the reason for the return/exchange request.
To help us process your request quickly, please share:
If the product received is found to be damaged, defective, incorrect, or incomplete as per your order, we will arrange a reverse pickup whenever applicable.
After verification, customers may choose one of the following:
Please note that product replacements are subject to stock availability.
Products will be accepted for return or exchange only if:
Due to hygiene and safety reasons, opened or used Ayurvedic medicines, oils, powders, chooranams, personal care, or wellness products may not be eligible for return.
Once the returned product is received and inspected, the refund will be processed within 7 working days.
Refunds may be credited through the original payment method, including:
Shipping charges, duties, taxes, and return shipping fees (if applicable) are non-refundable.
If the return is due to our error, such as receiving a defective or incorrect product, the return shipping cost will be borne by us.
In certain cases, refunds may be issued as store credit, which can be used for future purchases on the website.
Orders can be cancelled before they are shipped.
Once the order has been shipped, cancellation requests may not be accepted.
